These terms and conditions (Terms) govern participation in the Embelton Trade Partners program (Program), offered by GP Embelton & Co. Pty. Ltd. ABN 11 004 251 861 (Embelton, we, us, our).

By applying to join, or by participating in, the Program, you (you, your, and, where you are a business, that business) agree to be bound by these Terms. If you do not agree to these Terms, please do not apply to join, or continue to participate in, the Program.

These Terms should be read together with any other terms that apply to your account with Embelton, including your Embelton credit account terms (if applicable) and Embelton's standard trading terms.

1. Who can join Embelton Trade Partners

1.1  The Program is open to floor installers, builders, independent retailers, specifiers and other non-flooring trades that Embelton, in its sole discretion, accepts as eligible to participate (Eligible Trade).

1.2  To be eligible for Embelton Trade Partners benefits (Benefits), you must hold, and continue to hold at all times while you participate in the Program:

(a)  an active Australian Business Number (ABN); and

(b)  an active Cash Account or Credit Account with Embelton.

1.3  Opening a Credit Account with Embelton is subject to Embelton's standard credit assessment process (credit check). Approval of a Credit Account is not guaranteed and is at Embelton's discretion.

1.4  Embelton may decline, suspend or refuse an application to join the Program, or determine that a business is not (or is no longer) an Eligible Trade, in its sole discretion and without being required to give reasons.

2. Joining Embelton Trade Partners

2.1  You can apply to join the Program by speaking with your Embelton account manager or Embelton's sales team.

2.2  Your membership commences once Embelton confirms, in writing, that your application has been accepted and your account tier has been assigned.

2.3  Embelton may ask you to provide information to verify your ABN, business details and eligibility at any time, including after you have joined the Program.

3. Benefits of Embelton Trade Partners

3.1  Depending on your account tier, Benefits may include discount pricing, merchandise, delivery and gifts. The Benefits that apply to each tier are set out in clauses 4 and 9.

3.2  Discount pricing available under the Program applies to the supply only of Embelton products. It does not apply to Embelton's supply and install services.

3.3  Benefits are provided at Embelton's discretion and may be varied, added to, or withdrawn at any time in accordance with clause 12.

4. How Embelton Trade Partners tiers work

4.1  Your account tier is based on your rolling 12-month spend on eligible purchases with Embelton (Rolling Spend), as follows:

 

Tier	12-month rolling spend (eligible purchases)
Blue	$0 to $19,999.99
Silver	$20,000 to $49,999.99
Gold	$50,000 and above

 

4.2  Embelton determines your account tier and may change it at any time, in its sole and absolute discretion. Embelton's decision on your account tier is final.

5. How we calculate your Rolling Spend

5.1  Your account tier is calculated based on your Rolling Spend across all eligible purchases with Embelton. “Eligible purchase” means a purchase of Embelton products that Embelton determines, in its discretion, counts toward Rolling Spend.

5.2  Levelling up: if your Rolling Spend reaches the threshold for a higher tier, your account will move up to that tier.

5.3  Maintaining your tier: to remain at your current tier, you must maintain a Rolling Spend at or above that tier's threshold for a continuous 12-month period. If your Rolling Spend falls below your current tier's threshold, your account will move down to the tier that matches your actual Rolling Spend.

5.4  Embelton reviews Rolling Spend on a rolling basis and may change your account tier at any time, including where Embelton identifies an error in recorded spend or suspects a breach of these Terms. Embelton's decision is final.

6. Making an eligible purchase

6.1  To ensure a purchase is recorded against your Trade Partners account and counted toward your Rolling Spend, purchases must be made using a Cash Account or Credit Account registered to your Trade Partners profile.

6.2  Embelton is not responsible for a purchase that is not recorded against your Trade Partners account because it was not made using your registered account.

7. Your Embelton account

7.1  Your participation in the Program depends on you holding an active Cash Account or an active Credit Account with Embelton at all times.

7.2  If your Credit Account is suspended, closed or in arrears, or your Cash Account is not being actively used, Embelton may suspend or terminate your participation in the Program, including your access to Benefits, until the issue is resolved.

8. Restrictions that apply to your Embelton Trade Partners membership

8.1  Benefits are not transferable and cannot be exchanged, sold, or redeemed for cash or any other form of credit or equivalent.

8.2  Embelton may request valid photographic identification or equivalent (for example, a passport or driver's licence) when you redeem a Benefit, to confirm that the person redeeming the Benefit is the person entitled to it.

8.3  All Benefits are subject to availability at the time of redemption.

8.4  Discount pricing applies to the supply of Embelton products only and does not apply to Embelton's supply and install services.

8.5  Free delivery: available on orders over $7,000 (ex GST) or a full pallet for Silver partners, and on orders over $5,000 (ex GST) or a full pallet for Gold partners, to addresses in Metro VIC, NSW, QLD and WA only. Free delivery is not available to other areas, or to Blue tier accounts.

8.6  Next day delivery to site (Gold tier only): available for Metro orders placed before 10:00am, subject to stock availability. Embelton does not guarantee next day delivery where these conditions are not met.

8.7  Embelton reserves the right to vary, suspend or withdraw any Benefit, or the Program itself, at any time and without liability to you, subject to clause 12.

9. Redeeming your Benefits

9.1  Welcome merchandise: on your first order at a given tier, you will receive an Embelton Trade Partners T-shirt (blue) at Blue tier, or an Embelton Tradie Pack (silver or gold, as applicable) at Silver or Gold tier.

9.2  Milestone merchandise (Silver and Gold tiers only): you will receive an Embelton Trade Partners T-shirt for every order over $5,000.

9.3  Annual Relationship Day (Gold tier only): Gold partners are invited to an Annual Relationship Day, arranged by your Embelton account manager.

9.4  Tooling gift (Gold tier only): a tooling gift valued up to $1,000 is awarded once you have maintained Gold tier status for a continuous 12-month period, arranged by your Embelton account manager.

9.5  Redemption of a Benefit may require you to provide identification under clause 8.2 and is subject to availability under clause 8.3.

10. Your Trade Partners account details

10.1  You must ensure that the business, contact and ABN details held on your Trade Partners account are accurate and up to date.

10.2  Embelton handles personal information collected in connection with the Program in accordance with clause 15 (Privacy).

11. Changes to your details or communication preferences

11.1  You can update your business or contact details, or your communication preferences, at any time by contacting your Embelton account manager or Embelton Accounts at accounts@embelton.com.

12. Changes to these Terms

12.1  Embelton may amend, update or replace these Terms at any time, including to reflect changes to the Program, Benefits, or Embelton's business.

12.2  Updated Terms take effect from the date they are published or otherwise notified to you. Your continued participation in the Program after that date means you accept the updated Terms.

13. Terminating your membership

13.1  You can terminate your Trade Partners membership at any time by contacting Embelton Accounts at accounts@embelton.com.

13.2  Embelton may terminate or suspend your membership, and your access to Benefits, at its discretion, if Embelton reasonably believes you have breached these Terms.

13.3  Any Trade Partners account with no account activity for 12 consecutive months will be terminated without notice, and you will cease to be entitled to any Program Benefits.

13.4  On termination of your membership, any accrued or unredeemed Benefits are forfeited. If you rejoin the Program, your account tier and Rolling Spend history will not be reinstated and your account will start again from Blue tier.

14. How to contact us

14.1  For questions about the Program or your account tier, contact your Embelton account manager, or Embelton Accounts at accounts@embelton.com.

15. Privacy

15.1  Embelton collects, uses, holds and discloses personal information in connection with the Program in accordance with the Privacy Act 1988 (Cth) and Embelton's Privacy Policy. Please refer to Embelton's Privacy Policy for further information about how we handle personal information.

16. No waiver and severability

16.1  No failure or delay by Embelton in exercising any right under these Terms operates as a waiver of that right.

16.2  If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.

17. Governing law

17.1  These Terms are governed by the laws of Victoria, Australia. You and Embelton each submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

Last updated: 25 September 2026